An eSIM (embedded SIM) is a digital SIM card built right into your device. Unlike a traditional physical SIM card, you don’t need to insert anything—your eSIM can be activated by scanning a QR code or following a few simple steps. With an eSIM, you can quickly switch mobile plans or carriers, add data for travel, and stay connected without swapping physical cards.

After you purchase your eSIM plan, we’ll email you a unique QR code. Simply scan the QR code with your compatible device to quickly activate your eSIM and start using your plan. No shipping required—easy, instant, and hassle-free!

If you don’t see the email in your inbox, please remember to check your junk or spam folder. Some activations can take up to 24 hours to fully process with our network partners.

Activating your eSIM is quick and easy:

1. After you receive your QR code by email, open the email to view your QR code.

• On iPhone with iOS 17.4 or later: Simply press and hold the QR code in the email, then tap “Add eSIM” when the option appears.
• Or: Go to your device’s settings and select the option to add a new mobile plan or eSIM, then scan the QR code using your camera.

2. Follow the on-screen instructions to finish setup. If prompted to choose a name or label for your eSIM, we suggest something memorable like “Travel” or “Data Only”.

3. Please ensure to turn on "Data Roaming" in the settings for your new eSIM.

For detailed, step-by-step instructions, check out these official guides:
About eSIM on iPhone

How to use an eSIM with your Samsung Galaxy phone

Most modern smartphones support eSIM, but here are some of the most common compatible devices:

Apple: iPhone XS, XR, and all newer models (XS, XS Max, XR, 11, 11 Pro/Pro Max, SE 2nd/3rd gen, 12 mini/12/12 Pro/12 Pro Max, 13 mini/13/13 Pro/13 Pro Max, 14, 14 Plus/Pro/Pro Max, 15, 15 Plus/Pro/Pro Max, etc.)

Samsung: Galaxy S25 / S25+ / S25 Ultra, Galaxy S24 / S24+ / S24 Ultra, Galaxy S23 / S23FE / S23+ / S23 Ultra, Galaxy S22 / S22+ / S22 Ultra, Galaxy S21 / S21+ / S21 Ultra, Galaxy S20 / S20+ / S20 Ultra, Galaxy Z Fold7 / Flip7, Galaxy Z Fold6 / Flip6, Galaxy Z Fold5 / Flip5, Galaxy Z Fold4 / Flip4, Galaxy Z Fold3 / Flip3, Galaxy Z Fold2, Z Flip 5G, Z Flip, Galaxy Fold, Galaxy A36 5G, A56 5G, A55 5G, XCover 7, Galaxy Note20 / Note20 Ultra

If your device isn’t listed, don’t worry! You can check your phone’s eSIM compatibility using our handy compatibility checker

No, our eSIM plans are currently data-only and do not support traditional phone calls.
We’re working on adding this feature and hope to offer it soon!

In the meantime, you can still make calls using internet-based apps like FaceTime Audio, WhatsApp, Facebook Messenger, LINE, and others that use data for calling.

No, our eSIM plans are data-only and do not support traditional SMS text messaging at this time. However, we’re actively working on adding this feature for the future.

You can still send and receive messages using any app that works over the internet, including:

• iMessage (using your existing number)
• WhatsApp
• Facebook Messenger
• Telegram
• Signal
• Viber
• Google Messages (for RCS)
• WeChat
• LINE
• Instagram messages
• Snapchat
• And many more

Note:
With iMessage, your chats will continue to use your existing phone number, so you can send and receive messages as usual with other iPhone users—even on our data plan.

How much data you’ll need depends on how you use your phone. A great way to estimate your usage is by checking your phone settings or reviewing your previous phone bill, which may show a daily or monthly breakdown of your data use.

To help you plan, here are some common data usage examples:

• Browsing the web/news: ~60 MB per hour
• Social media (scrolling/photos): ~100–150 MB per hour
• Streaming music: ~50 MB per hour
• Watching YouTube or Netflix (standard quality): ~700 MB per hour
• Video calls (standard quality): ~500 MB per hour
• Using maps/navigation: ~5 MB per hour

Need more data?
Many of our plans support easy top-ups, so you can always add more if you run low.

What’s the difference between MB and GB?

• 1 GB (Gigabyte) = 1,000 MB
• For example, a 5 GB plan equals 5,000 MB—plenty for most travelers or regular smartphone users.

We are actively working with our network partners to add the ability to top up. We hope to have this feature live soon. In the meantime, you can easily purchase and install a second eSIM to stay connected.

1. Restart your device.
2. Check your settings to make sure your eSIM is active and mobile data is turned on. Ensure "Data Roaming" is turned on for the eSIM.
3. Make sure you’re in an area with mobile coverage.
4. Check your data balance to ensure you still have data remaining. You will have received an email with a link to view your current data usage.
5. Test multiple apps and websites. If only one app or site won’t load but others work, the issue may be on their end—not yours.
6. Consult your device manufacturer’s support if you suspect a phone-specific issue.

If your service is not active — meaning the eSIM has not yet been installed on your device — a refund can be issued to your original payment method.

We are unable to provide refunds for eSIMs that have not been used but have exceeded the pre-activation validity period stated on the plan page (for most plans, this is 180 days from purchase).

If you would like a refund, please contact our support team and we’ll be happy to assist you. Just use the blue button in the corner of your screen to connect with our team right away.

If you would like to view our refund policy, please click here.

Please fill out the support form on our website, and we’ll get back to you by email as soon as possible.